Frequently asked questions.
Answers about accounts, billing, data, and how Ndu Project works. Can’t find what you need? Email us at contact@nduproject.com.
General Overview
What is Ndu Project?
Ndu Project is a subscription-based project delivery platform designed to help businesses, startups, organizations, students, and learners plan, manage, and execute projects effectively using industry-proven methodologies. We offer robust project management training as well as consultation as needed.
Who can use the platform?
- Businesses and startups
- Enterprises and NGOs
- Project managers and teams
- Universities and instructors
- Students and individual learners
Accounts & Access
How do I create an account?
- Our platform using your business email address
- Training using your email, Google/Microsoft login, or organizational credentials (SSO if enabled)
- Consulting using your business email address
Can multiple users share one account?
No. For security and compliance reasons, each user must have their own account credentials.
I forgot my password. What should I do?
Use the “Forgot Password” feature on the login page to reset your password securely.
Subscriptions & Billing
How does the subscription work?
We offer monthly and annual subscription plans. Your access renews automatically unless canceled.
What payment methods are accepted?
We accept major credit/debit cards, PayPal, Paystack, and digital payment services via secure third-party processors.
Can I change my subscription plan later?
Yes. You may upgrade or switch plans at any time in your account billing settings.
Do you offer refunds?
Payments are non-refundable unless required by law. See our Terms & Conditions for details.
Features & Usage
What can I do on the platform?
- Deliver full projects from initiation to launch
- Deliver and align similar projects with our Program option
- Deliver and align multiple projects with our Portfolio option
- Assign tasks and collaborate with teams
- Access templates, documentation, and project tools
- Generate reports and dashboards
- Learn project delivery best practices
- Participate in project-based courses
Do you offer project templates or learning materials?
Yes, the platform includes built-in templates, workflows, and resources for professionals, students, and startups.
Data & Privacy
What data do you collect?
- Account information
- Payment details (processed securely by third parties)
- Project data and files uploaded by users
- Device and usage activity
- Cookies and analytics data
Do you sell my data?
No. We do not sell or rent your personal data to third parties.
Where is my data stored?
Data is stored on secure cloud servers with industry-standard encryption and safeguards.
Can I delete my data?
Yes. You may request data deletion at any time by contacting our support team, subject to legal or compliance requirements.
Security
How do you protect my data?
- Encryption in transit and at rest
- Multi-layered security protocols
- Access controls
- Regular penetration testing
- Secure authentication systems
Do you comply with GDPR?
Yes. Our platform supports GDPR and other major global privacy frameworks.
Teams, Organizations & Enterprise
Do you offer enterprise accounts?
- Multi-user organizational access
- API integrations
Can administrators manage user access?
Yes. Organizations can add/remove users and manage roles and permissions.
Academic & Student Accounts
Do you offer student or educational pricing?
Yes. We offer discounted or institution-level licenses for universities, training institutes, and students.
Who owns data created by students?
Students retain ownership unless their institution has specific policies governing academic workspaces.
Third-Party Integrations
Does the platform integrate with other tools?
- Enterprise Resource Planning systems
- Customer Relationship Management systems
- Design tool integrations
Are third-party integrations secure?
Integrations are handled through secure APIs, but users must review each provider’s privacy and security practices.
Technical Issues & Support
What if I experience a problem or outage?
Check our system status page (if available) or contact customer support.
How do I contact support?
You can reach us at contact@nduproject.com.
Cancellation & Termination
How do I cancel my subscription?
Go to your billing settings and select “Cancel Subscription.” Your access continues until the end of the billing period.
What happens to my data after cancellation?
We may delete or anonymize your data after a retention period defined in our Privacy Policy.
Read our Terms & Conditions and Privacy Policy.
