Terms & Conditions

1. Eligibility

You may use the Platform if you:

• Are at least 18 years old,
• Have the authority to bind your organization (for business accounts), and
• Comply with all applicable laws and regulations.

Students may access the Platform through institutional licenses or supervised educational programs.

2. Account Registration

To use our Platform, you must create an account and provide accurate, updated information. You are responsible for:

• Keeping credentials confidential,
• All activities occurring under your account,
• Promptly reporting unauthorized access.

We may suspend accounts that violate these Terms.

3. Subscription & Payment Terms

3.1 Subscription Plans — Services are provided under recurring subscription tiers with defined features and limits.

3.2 Billing & Renewals

• Subscriptions renew automatically unless cancelled.
• Charges are processed via authorized third-party payment providers.
• You authorize recurring charges on your payment method.

3.3 Changes to Pricing — we may update pricing; changes apply to future billing cycles with advance notice.

3.4 Refund Policy — all fees are non-refundable except as required by law.

4. License & Acceptable Use

4.1 License — we grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for internal business, educational, or personal learning purposes.

4.2 Prohibited Activities — you may not:

• Reverse engineer or copy the Platform,
• Share accounts or credentials,
• Upload malicious code,
• Use the Platform for unlawful, harmful, or fraudulent activities,
• Interfere with platform functionality or security.

5. User Content

User Content includes all data, documents, media, text, and project materials uploaded into the Platform.

• You retain ownership of your User Content.
• You grant us a limited license to store, process, and display it to operate, improve and upgrade the Service.
• You are responsible for the legality and accuracy of the data you submit.

6. Intellectual Property

The Platform and all related intellectual property—including software, documentation, algorithms, trademarks, and content—remain the exclusive property of the Company or its licensors.

Your subscription does not grant any ownership rights.

7. Confidentiality

We will maintain the confidentiality of your data following industry standards.

You agree to keep confidential any non-public information about the Platform or Company.

8. Privacy & Data Protection

The use of the Platform is governed by our Privacy Policy.

By using the Service, you consent to our data processing practices.

9. Service Availability & Support

We aim to provide reliable service but cannot guarantee:

• uninterrupted access,
• error-free operation, or
• loss-free data storage.

Support is available through our official contact channels.

10. Third-Party Integrations

We may integrate with third-party services. We are not responsible for:

• their performance,
• their security practices, or
• any resulting service interruptions.

11. Termination

We may suspend or terminate accounts for:

• Subscription delinquency,
• Terms violations,
• Security concerns.

Upon termination:

• Access is revoked,
• Data may be retained or deleted per our data retention policy.

You may cancel your subscription anytime in your account settings.

12. Disclaimer of Warranties

The Platform is provided “as is” without warranties, including:

• merchantability,
• fitness for a particular purpose,
• accuracy of results.

We do not guarantee project outcomes or business performance improvements.

13. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages, including loss of profits or data.
• Our total liability shall not exceed fees paid in the preceding 12 months.

14. Indemnification

You agree to indemnify and hold harmless Ndu Project from claims arising from:

• your use of the Platform,
• breaches of these Terms,
• violations of third-party rights.

15. Modifications to the Terms

We may revise these Terms. Continued use after changes constitutes acceptance.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which Ndu Project Delivery LLC is registered.

Disputes shall be resolved through arbitration or courts located in that jurisdiction unless local laws require otherwise.

Addendum A: Service Level Agreement (SLA)

1. Service Availability — we commit to 99.5% uptime per calendar month, excluding:

• scheduled maintenance,
• force majeure events,
• third-party outages,
• user-caused issues.

2. Maintenance Windows — planned maintenance will be communicated at least 24 hours in advance.

3. Support Response Times

Addendum B: Data Processing Addendum (DPA) — GDPR-Aligned

1. Scope — this DPA applies when we process personal data on behalf of a Customer.

2. Data Processing Roles — Customer = Data Controller. Platform = Data Processor.

3. Processor Obligations — we will:

• maintain appropriate technical and organizational security measures,
• ensure personnel confidentiality,
• notify Customers of data breaches without undue delay,
• assist with GDPR obligations (access, deletion, portability requests),
• delete or return personal data upon contract termination.

4. Sub-Processors — we may use sub-processors (e.g., cloud hosting providers).

5. International Transfers — data may be transferred globally using approved mechanisms (e.g., SCCs).

Addendum C: University / Educational Institution Terms

1. Licensed Users — institutions may offer student or faculty access via:

• bulk licenses,
• seat-based licenses,
• integration with university SSO.

2. Student Data — we comply with applicable student privacy laws (e.g., FERPA equivalents). Student-generated data remains owned by the student unless otherwise regulated by institutional policies.

3. Academic Use Restrictions — academic licenses may not be used for paid commercial delivery unless explicitly permitted.